Privacy Policy

Last updated: 14 August 2026

At British Tutors, we respect your privacy and are committed to protecting the personal information of our students, parents and guardians.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, complete an enrolment form, purchase a course or use our tuition services.

British Tutors is responsible for the personal information it collects and uses in connection with its services.

1. Information We Collect

Depending on how you use our website and services, we may collect:

  • Parent or guardian name
  • Student name
  • Email address
  • Telephone number
  • Student year group
  • Subjects selected or subjects of interest
  • Examination board and examination information
  • Course and enrolment information
  • Lesson attendance and relevant academic information
  • Communications between you and British Tutors
  • Payment, transaction and billing information
  • Information submitted through our contact, registration or enrolment forms
  • Technical information relating to use of our website, such as IP address, browser, device and website usage information
  • Any other information you choose to provide to us in connection with our services

Payment card details are generally collected and processed by the relevant payment provider rather than stored directly by British Tutors.

2. How We Use Your Information

We may use personal information to:

  • Respond to enquiries
  • Register and enrol students
  • Process course bookings and payments
  • Provide tuition and educational services
  • Allocate students to appropriate classes and tutors
  • Manage timetables and lessons
  • Record and manage attendance
  • Communicate with parents, guardians and students regarding courses, lessons and academic matters
  • Provide important administrative information
  • Maintain appropriate business and financial records
  • Deal with complaints, queries or disputes
  • Protect the security and integrity of our website and services
  • Improve our courses, website and services
  • Meet legal, regulatory, safeguarding or other legitimate obligations

We do not sell personal information to third parties.

3. Our Legal Basis for Using Personal Information

Under UK data protection law, we must have a lawful reason for processing personal information.

Depending on the circumstances, we may process information because:

  • It is necessary to provide our services or fulfil a contract with you, including processing enrolments, providing courses and administering payments.
  • We have a legitimate interest in operating and improving British Tutors, communicating with customers, keeping appropriate business records and protecting our services.
  • You have given your consent, where consent is required.
  • We need to comply with a legal obligation.
  • In exceptional circumstances, processing may be necessary to protect someone’s vital interests or for safeguarding purposes.

Where we rely on consent, you may withdraw that consent at any time.

4. Children and Student Information

British Tutors provides educational services to school-aged students and therefore processes children’s personal information.

We take the privacy of children seriously and aim to collect only information reasonably necessary to provide and administer our educational services.

Where appropriate, enrolment, payment and important administrative communications will be handled through a parent or guardian.

We do not sell children’s personal information or use children’s information for unrelated commercial purposes.

Information relating to a student may be shared with tutors or service providers only where reasonably necessary for the provision, administration or safeguarding of our services.

5. Tutors and Service Providers

To operate British Tutors, we may need to share limited personal information with people or organisations that help us provide our services.

These may include:

  • Tutors working with British Tutors
  • Website and hosting providers
  • Payment processors
  • Email and communication providers
  • Online teaching and video-conferencing platforms
  • Administrative or technology service providers
  • Professional advisers where necessary

We only share information where reasonably necessary and expect organisations processing personal information on our behalf to handle it appropriately and securely.

We may also disclose information where required by law, where necessary to protect our legal rights, or where there is an appropriate safeguarding reason to do so.

6. Payments

Payments may be processed using secure third-party payment providers.

Payment providers process payment information in accordance with their own privacy and security policies.

British Tutors does not normally receive or store your complete payment card number or card security code when payment is handled by an external payment processor.

We may retain transaction information such as the amount paid, date of payment, course purchased and payment status for administrative, accounting and legal purposes.

7. Website Analytics and Cookies

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and improve our services.

Some cookies are necessary for the website to function and may not require consent.

Where consent is required for optional cookies, such as certain analytics, advertising or tracking technologies, these cookies will only be used in accordance with the choices made through our cookie consent system.

You can change or withdraw your cookie choices where this functionality is available.

Further information about cookies may also be provided through our website’s cookie settings or cookie notice.

8. Marketing Communications

We may occasionally send information about British Tutors courses, programmes or services where we have an appropriate lawful basis to do so.

Where consent is required, we will ask for it.

You can opt out of marketing communications at any time by using the unsubscribe option provided or by contacting us.

Important administrative messages relating to an existing booking, course or student are not considered marketing communications and may still be sent where necessary to provide the service.

9. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting applicable legal, accounting, tax or record-keeping requirements.

Different types of information may therefore be kept for different periods.

When information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it.

10. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to personal information is limited to those who reasonably need it for the operation and provision of British Tutors’ services.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

11. International Data Transfers

Some of the technology and service providers we use may process or store personal information outside the United Kingdom.

Where this happens, we will take appropriate steps where required to ensure that personal information receives an appropriate level of protection in accordance with UK data protection law.

12. Third-Party Websites and Platforms

Our website or services may link to or use third-party websites and platforms, which may include services such as:

  • PayPal or other payment providers
  • Google services
  • YouTube
  • Meta/Facebook
  • Zoom or other online teaching platforms

These organisations operate under their own privacy policies.

British Tutors is not responsible for the privacy practices of independent third-party websites or services.

13. Your Data Protection Rights

Depending on the circumstances and applicable law, you may have the right to:

  • Ask for access to personal information we hold about you
  • Ask us to correct inaccurate or incomplete information
  • Ask us to delete personal information in certain circumstances
  • Ask us to restrict how information is used in certain circumstances
  • Object to certain uses of your personal information
  • Request the transfer of certain information where applicable
  • Withdraw consent where processing is based on consent

These rights are not absolute and may depend on the circumstances and the lawful basis on which the information is being processed.

To exercise any of these rights, please contact British Tutors using the contact details below.

14. Complaints

If you have concerns about how British Tutors has handled your personal information, please contact us first so that we can investigate the matter.

You also have the right to raise concerns with the Information Commissioner’s Office (ICO), the UK’s data protection regulator.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

The latest version will be published on our website and the “Last updated” date will be changed accordingly.

16. Contact Us

If you have any questions about this Privacy Policy, how your information is used, or if you wish to exercise your data protection rights, please contact:

British Tutors
Email: info@britishtutors.co.uk